Add a Watcher

Learn How to Add a Watcher onto a Ticket

Watchers can be added to a ticket to monitor its progress. This feature is typically used for users who did not create the ticket and are not directly involved in its tasks but need to stay informed about its status.

Adding Watchers to a Ticket

1. During Ticket Creation:
   • Click on the 'eye' icon in the top right corner of the ticket creation screen.
2. Adding Watchers:
   • To add yourself as a watcher, click 'Start Watching'.
   • To add other users, select 'Manage Watchers' and choose the users you want to notify. When a user is designated as a watcher, they will receive email notifications about the ticket status and updates.

Benefits of Watchers

Watchers in Chekhub provide a powerful way for team members to stay informed and engaged with tasks and projects that are relevant to them, even if they are not directly assigned to those tasks. By adding watchers to tickets, projects, and other Chekhub entities, organizations can improve communication, streamline updates, and ensure key stakeholders remain in the loop. Below, we’ll explore the key benefits of utilizing watchers in Chekhub and how they can enhance your team’s productivity and collaboration.

1. Enhanced Visibility for Stakeholders
   Watchers allow team members or stakeholders who aren’t directly responsible for a task to receive updates. This keeps them informed on progress, changes, and outcomes without needing direct involvement, which can be especially helpful for managers or cross-functional team members overseeing broader project scopes.
2. Improved Accountability and Oversight
   Adding watchers to critical tasks or projects promotes accountability by allowing designated team members to monitor task completion, deadlines, and updates. Watchers can track project statuses in real-time, which is invaluable for project leads and supervisors aiming to ensure milestones are met and objectives are achieved.
3. Streamlined Communication
   With watchers, information flows more smoothly across teams. They receive notifications on updates, comments, and changes, reducing the need for extra meetings or follow-up emails. This leads to quicker resolutions and more efficient communication within and across departments.
4. Reduced Delays
   When key individuals are notified of updates as watchers, they can address issues or contribute feedback promptly, minimizing delays. Watchers can see the same information as assigned team members and act quickly to avoid potential bottlenecks.
5. Customized Notifications
   Watchers receive only pertinent updates, allowing them to focus on relevant information without the noise of unnecessary notifications. This feature supports productivity by letting users stay informed only on tasks they care about, improving their ability to prioritize efficiently.
6. Increased Collaboration Across Teams
   By adding watchers from various departments or project teams, Chekhub enables broader collaboration. This functionality is particularly useful in large organizations where tasks might involve multiple teams, as watchers can provide their insights or jump in if assistance is needed.

Utilizing watchers in Chekhub is an effective strategy for boosting communication, maintaining accountability, and improving team collaboration. By incorporating watchers into your project management workflow, you can foster a more connected, informed, and agile team, all while minimizing unnecessary interruptions and streamlining communication.