Create a Ticket Resolution

How to Create and Use Ticket Resolutions

  1. To Create a Ticket Resolution, start from the Admin Dashboard on the left side of your screen. 
  2. Once there, click on the Tickets tab in the top menu bar. 
  3. On this page, click the +ADD Screen Shot 2022-02-03 at 11.12.50 AM button in the Materials section.
  4. You will be prompted to name the Resolution as well as add a Description.
  5. Once the information that is required has been added, click Create.
  6. If you would like these Resolutions to be required for closing a ticket, check the "Require to Close Tickets" box.
    Screen Shot 2022-02-03 at 11.20.28 AM
  7. Once that box is checked, whenever a ticket is moved from the Completed status to the Closed status, it will now prompt you to select a Resolution. 
    Screen Shot 2022-02-03 at 11.20.08 AM