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      Create a Ticket Resolution

      How to Create and Use Ticket Resolutions

      Ticket Resolutions are rules that can be added to Tickets in order to move them from the Completed to Closed status on the Dashboard.
      1. Access the Admin Dashboard:
        • Navigate to the Admin Dashboard from the left-side menu.
      2. Open the Tickets Tab:
        • Click on the "Tickets" tab in the top menu bar.
      3. Add a New Resolution:
        • In the Resolutions panel, click the "+ADD" button in the top right corner.
        • Enter the Resolution Name and Description in the prompted fields.
      4. Save the Resolution:
        • Click the "Confirm" buttonto save the new resolution.
      5. Set as Mandatory (Optional):
        • To make the resolution mandatory for closing a ticket, select the "Require to Close Tickets" checkbox.Screen Shot 2022-02-03 at 11.20.28 AM
        • When this option is enabled, a resolution must be completed in order for a ticket to be moved from Completed to Closed status.Screen Shot 2022-02-03 at 11.20.08 AM
      By creating and managing Ticket Resolutions, you can ensure a structured process for closing tickets in Chekhub.