Manage Ticket Priorities

How to Edit and Manage Ticket Priorities

1. Access the Admin Dashboard:
   • Navigate to the Admin Dashboard from the menu on the left side of your screen.
2. Navigate to the Tickets Tab:
   • Click on the "Tickets" tab in the top menu bar.
3. Edit Ticket Priorities:
   • In the Ticket Priority section, click the "Edit" button located in the top right corner.
   • A window will open displaying all fields related to Ticket Priorities. 
4. Update Priority Details:
   • Here, you can edit the Name, Icon Color, associated time frames, and descriptions related to the priority.
5. Save Your Changes:
   • Once you have made the desired edits, click the "Save" button in the bottom right corner.
   • The updates will be automatically applied across your organization.

By following these steps, you can efficiently manage and update ticket priorities, ensuring they align with your organizational needs.