Manage Ticket Priorities

How to Edit and Manage Ticket Priorities

  1. Access the Admin Dashboard:
    • Navigate to the Admin Dashboard from the menu on the left side of your screen.
  2. Navigate to the Tickets Tab:
    • Click on the "Tickets" tab in the top menu bar.
  3. Edit Ticket Priorities:
    • In the Ticket Priority section, click the "Edit" button located in the top right corner.
    • A window will open displaying all fields related to Ticket Priorities. 
  4. Update Priority Details:
    • Here, you can edit the Name, Icon Color, associated time frames, and descriptions related to the priority.
  5. Save Your Changes:
    • Once you have made the desired edits, click the "Save" button in the bottom right corner.
    • The updates will be automatically applied across your organization.Screen Shot 2024-06-03 at 4.44.18 PM
By following these steps, you can efficiently manage and update ticket priorities, ensuring they align with your organizational needs.