Add a Service Dispatch

Learn How To Add a Service Dispatch To a Ticket

Service Dispatch in Chekhub optimizes task allocation and ticket distribution to vendor teams, enhancing work order management and ensuring timely service delivery. To add a Service Dispatch, follow these steps:

  1. Create a Ticket:
    • Navigate to the Dashboard module and click "Create Ticket" in the top right corner.Screen Shot 2024-06-10 at 11.46.44 AM
  2. Fill Out Ticket Details:
    • Enter the Due Date, Assets or Locations, and Checklists necessary for the work.Screen Shot 2024-06-10 at 11.49.49 AM
  3. Enable Service Dispatch:
    • Toggle on the Service Dispatch feature.Screen Shot 2024-06-10 at 11.56.16 AM
  4. Assign Vendor Teams:
    • Select one or more Vendor Teams from the right side of the screen. You may also specify Roles and Rates for the vendors, though this is optional.Screen Shot 2024-06-10 at 11.56.27 AM
  5. Send the Dispatch:
    • Click the "Send Dispatch" button located in the Status Requirements panel on the right.Screen Shot 2024-06-10 at 11.58.35 AM
Additional options such as requiring check-ins, preventing early starts, and validating assets can be activated by toggling them on below the Service Dispatch feature.Screen Shot 2024-06-10 at 11.59.07 AM