What Do the Ticket Statuses Mean & What Is the Lifecycle of a Ticket
The dashboard in Chekhub is home to overview, where you can monitor all your tickets at each stage of their lifecycle. The lifecycle of a ticket in Chekhub follows a structured path, progressing through six different statuses. This guide will outline the necessary steps for each status and provide instructions on transitioning a ticket from Open to Closed.
- Open:
- When a ticket is created, it starts in the Open status. At this stage, only the Name field is required.
- A ticket in Open status lacks critical information needed to advance, such as Time, Date, Location or Asset, Team or Member, or a Checklist.
- Pending:
- Tickets in Pending status have all the required information to begin work but are awaiting optional approval or acceptance.
- To reach Pending status, a ticket must have all required fields: Name, Due Date, Location or Asset, Checklist, and Team or Member.
- Approval is necessary before moving to the Assigned status.
- Assigned:
- A ticket in Assigned status is ready to start; it has all the required information and is waiting for the task work to begin.
- Tickets will be in Assigned status when they have all necessary details, including Name, Due Date, Location or Asset, Checklist, and Team or Member.
- Once work begins, the ticket moves to the next stage.
- In Progress:
- A ticket in this status is actively being worked on by a team or team member.
- If there are multiple tasks on the same ticket, it remains In Progress until all tasks are completed.
- Completed:
- The Completed status indicates that all tasks assigned to the ticket have been successfully finished.
- If additional work is required, a ticket can be reopened, returning the ticket to In Progress until fully completed.
- This stage may also include additional optional steps, such as approvals and billing.
- Closed:
- A ticket reaches Closed status after it has been reviewed and approved, if necessary.
- The status can be manually changed to Closed or dragged to the Closed section in the dashboard.
- Archived:
- Once all work on the ticket is complete, it is ready to be archived.
- Unarchived tickets will remain in Closed until you manually archive it.
