Learn about the different types of tickets in Chekhub.
Chekhub’s ticketing system is designed to simplify the planning and execution of operational and maintenance tasks. With three distinct ticket types—Basic Tickets, Preventative Maintenance (PM) Tickets, and Round Tickets—Chekhub provides flexible solutions tailored to your unique workflows. This guide explains the purpose and best use cases for each ticket type, helping you determine the right option to keep your team organized and efficient.
Detailed Overview of Ticket Types
- Ticket
- Basic tickets are ideal for individual or ad-hoc tasks that do not recur on a set schedule. For example, use a Ticket for one-time tasks like computer upgrades.
- Preventative Maintenance (PM)
- PM tickets are perfect for tasks that recur on a longer-term basis, such as monthly maintenance. These tickets ensure tasks happen within the appropriate time frames without requiring an exact time. For example, scheduling monthly maintenance for an asset.
- Round
- Round tickets are best suited for frequent recurring tasks, such as daily or hourly activities. For instance, a Daily Walkthrough scheduled at 11 AM to coincide with a shift change ensures the task is completed consistently. Rounds also use specific checklists tailored to particular assets and locations.
Which Ticket Type to Use?
Each ticket type has unique strengths that align with different workflows: