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      Choosing Between Tickets, Rounds, and PMs

      What Each Ticket Type Does and How to Use Them

      Chekhub provides three distinct ticket types to assist with the planning and execution of operational and maintenance tasks. Each ticket type is tailored to specific types of operations.


      Detailed Overview of Ticket Types

      • Ticket
        • Basic tickets are ideal for individual or ad-hoc tasks that do not recur on a set schedule. For example, use a Ticket for one-time tasks like computer upgrades.
      • Preventative Maintenance (PM)
        • PM tickets are perfect for tasks that recur on a longer-term basis, such as monthly maintenance. These tickets ensure tasks happen within the appropriate time frames without requiring an exact time. For example, scheduling monthly maintenance for an asset.
      • Round
        • Round tickets are best suited for frequent recurring tasks, such as daily or hourly activities. For instance, a Daily Walkthrough scheduled at 11 AM to coincide with a shift change ensures the task is completed consistently. Rounds also use specific checklists tailored to particular assets and locations.

      Which Ticket Type to Use?

      Each ticket type has unique strengths that align with different workflows:

      • - Round Tickets: Ideal for frequent, time-specific tasks (e.g., daily inspections).
      • - PM Tickets: Suitable for longer-term, periodic tasks (e.g., monthly maintenance).
      • - Basic Tickets: Best for non-recurring, individual tasks (e.g., ad-hoc projects).